FAQ
Orders
How soon does my order ship?
Orders placed before 2:00pm ET on a business day are processed the same day. Everything else goes out the next business day.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email support@ohmydog.store with your order number as soon as possible and we'll catch it if we can.
I never got an order confirmation.
Check your spam folder first — confirmations are automatic. If it isn't there, email us and we'll resend it.
Shipping
How long does delivery take?
Standard shipping within the United States is 5–8 business days after processing. Expedited options are shown at checkout.
Do you ship internationally?
Not yet. We currently ship within the United States only.
Is shipping free?
Standard shipping is free on orders over $49. Below that, the rate is calculated at checkout.
Sizing and fit
How do I pick the right size?
Measure your dog rather than going by breed. For collars, measure the neck and add room for two fingers. For harnesses, measure the widest part of the chest, just behind the front legs. Every size chart is on the product page.
My dog is between two sizes.
Size up, especially for a puppy who is still growing. If you're unsure, email us the measurements and we'll tell you which one we'd pick.
The size I ordered doesn't fit.
As long as it's unused and still in its original packaging, you're covered by our 30-day return window. Anything already worn on a walk can't be resold, so please check fit indoors first.
Returns
What's your return policy?
30 days from delivery, unused, unopened and in original packaging. Full details on our Refund Policy page.
Can I return something my dog already used?
For hygiene reasons, no. Anything a dog has worn, chewed, slept on, or eaten from — and any consumable or grooming product that's been opened — can't be accepted back. Damaged or defective items are always the exception.
Who pays return shipping?
We do, if the item arrived damaged, defective, or wasn't what you ordered. For a change of mind or a sizing mistake, return shipping is on you.
How long until I'm refunded?
We process refunds within 3 business days of receiving the return. Your bank usually takes another 5–10 days to post it.
Products
Are your product photos accurate?
Yes. Colors can shift slightly between screens, but we don't retouch a product into looking like something it isn't.
Is this toy safe for a heavy chewer?
It depends on the toy, and we say so on each product page. No toy is indestructible. Always supervise your dog while they play and take a toy away once it starts to come apart.
Do your products treat health problems?
No. We sell everyday supplies, not medical or veterinary devices, and nothing on this site is veterinary advice. For anything concerning your dog's health, diet, or behavior, please speak with a licensed veterinarian.
Something arrived damaged.
Email support@ohmydog.store with a photo within 7 days of delivery and we'll replace it or refund you — your choice.
Payment & privacy
Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.
Is my payment information safe?
Yes. Payments are processed over an encrypted connection and we never see or store your full card number.
Still have a question? Email support@ohmydog.store.