Track Your Order
Where's my order?
Once your order ships, we email you a tracking number. Enter it on the tracking page linked below to see exactly where your package is.
What the statuses mean
- Order placed — we've received your order and payment cleared.
- Processing — we're picking and packing. Usually under 24 hours on business days.
- Shipped — it's with the carrier and your tracking number is live.
- In transit — moving between facilities. Tracking can go quiet for a day or two here; that's normal.
- Out for delivery — it's on the truck today.
- Delivered — the carrier marked it as dropped off.
Common tracking questions
My tracking number isn't working yet.
Carriers take up to 24 hours to activate a number after we create the label. If it's still dead after a full business day, email us.
Tracking hasn't updated in a few days.
Packages often sit between scans during long hauls. If there's no movement for 5 business days, contact us and we'll open a trace with the carrier.
It says delivered but I don't have it.
Check with neighbors and around entryways first — carriers sometimes scan early or leave packages out of sight. If it hasn't turned up within 24 hours, email support@ohmydog.store and we'll make it right.
My order arrived in more than one box.
That's normal when items ship from different points. You're never charged extra for it, and each shipment gets its own tracking number.
Need help?
Email support@ohmydog.store with your order number and we'll look it up for you.