Refund policy
Last Updated: September 3, 2026
At Kensora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.
1. Return & Refund Period
You may request a return or refund within 30 days of receiving your order.
To be eligible, you must contact us within this period and provide your order number and the reason for the return.
2. Conditions for Returns
Returned products must:
- Be unused and in their original condition.
- Be returned in the original packaging, where applicable.
- Include all accessories, parts, and documentation that came with the product.
- Not show signs of damage caused by misuse, accidents, alterations, or improper handling.
Kensora reserves the right to refuse a return if the product does not meet these conditions.
3. How to Request a Return or Refund
To request a return or refund:
- Contact us at kensorastore@outlook.com.
- Provide your order number and explain the reason for the request.
- If necessary, provide photos or other information showing the condition of the product.
- We will review your request and provide return instructions if your request is approved.
- Ship the product according to the instructions provided by our support team.
- Once the returned product is received and inspected, we will notify you of the outcome.
Please do not send a product back without first contacting us.
4. Refund Processing
If your refund is approved, the refund will generally be processed within 5–10 business days after the returned product has been received and inspected.
The time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at kensorastore@outlook.com.
Please include your order number and, when requested, clear photographs of the product and packaging. We will review the situation and provide an appropriate solution, which may include a replacement, refund, or other resolution.
6. Non-Refundable Items
Certain products may not be eligible for return or refund, including:
- Products that have been used, damaged, altered, or modified after delivery.
- Products returned without their original components or packaging when required.
- Personalized or customized products, where applicable.
- Gift cards, where applicable.
- Products that cannot be returned for health, hygiene, or safety reasons, where applicable.
- Any other products specifically identified as non-refundable at the time of purchase.
7. Return Shipping Costs
Unless the item was defective, damaged, incorrect, or the return resulted from an error on our part, the customer may be responsible for the cost of return shipping.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by Kensora.
8. Contact Us
For questions regarding returns or refunds, please contact:
Kensora
Email: kensorastore@outlook.com