Shipping policy
Last Updated: September 3, 2026
At Kensora, we work to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking information, and what to do if you experience a delivery issue.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are typically not processed on weekends or public holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual.
2. Shipping Methods
Available shipping methods and their applicable costs will be displayed during checkout.
Shipping options may vary depending on the destination, product availability, order size, and other logistical factors.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the destination and shipping method selected.
Typical estimated delivery times are:
- Standard Shipping: approximately 7–15 business days.
- Expedited Shipping: approximately 5–10 business days, where available.
These are estimates and are not guaranteed delivery dates.
Actual delivery times may be affected by carriers, customs, weather, holidays, destination restrictions, or other circumstances outside Kensora's reasonable control.
4. Order Tracking
When tracking information is available, we will provide a tracking number through the email address associated with your order.
Please note that tracking information may take some time to become active after the package has been shipped.
You can use the tracking information provided to monitor the progress of your shipment.
5. International Shipping
Kensora may offer shipping to selected international destinations.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
Customs processing may also result in additional delivery delays.
6. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us immediately at kensorastore@outlook.com.
We will make reasonable efforts to assist with address changes before an order is processed or shipped. However, we cannot guarantee that an address can be changed after the order has been processed or handed to the carrier.
7. Delayed or Missing Packages
If your order appears to be delayed:
- Check the tracking information provided.
- Confirm that the estimated delivery window has passed.
- Check with household members, neighbors, building management, or other relevant locations if the tracking shows the package as delivered.
- Contact us at kensorastore@outlook.com if you still cannot locate the package.
We will make reasonable efforts to assist with delivery issues and may work with the shipping carrier when appropriate.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible at kensorastore@outlook.com.
Please include your order number and clear photographs of the package and product when requested.
We will review the situation and determine the appropriate resolution.
9. Delivery Delays Beyond Our Control
Kensora is not responsible for delays caused by circumstances outside our reasonable control, including:
- Shipping carrier delays.
- Customs processing.
- Severe weather.
- Natural disasters.
- Strikes or labor disruptions.
- Public holidays.
- Government restrictions.
- Incorrect or incomplete shipping information.
- Other unforeseen logistical circumstances.
We will nevertheless make reasonable efforts to assist customers when such issues occur.
10. Contact Us
If you have questions regarding shipping or delivery, please contact:
Kensora
Email: kensorastore@outlook.com